24 hours a day, 7 days a week, Customer Service

We are so eager to attend to your questions and concerns that we have support staff available around the clock.

24 hours a day, 7 days a week, our Customer Service personnel are more than happy to help you.

Monaco Gold Casino is owned and operated by Empire Online Ltd.

Monaco Gold Casino operates under a license granted by the government of Kahnawake, and is regulated by state laws, under the supervision of the Directorate of Offshore Gaming.

Maximum security and integrity are our top priority. You will find our casino system among the most secure and advanced on the Net. Our highly trained staff constantly watch out for any players who set out to abuse the fun of casino gambling, whether it is fraud or underage gamblers.

Our software is developed and maintained by PlayTech Cyprus, a leading online gaming software company, with special experience from the Brick and Mortar casino world. We don’t just create the software and leave it to run itself. To ensure the software’s number generation process is fair, our software is regularly tested and approved by leading accounting firms.

Every client is important to us, from high rollers to clients that play for fun. We value and respect your patronage. Please feel free to contact us any time by phone or email, As it is of the utmost importance to us that you feel completely at ease and safe with all your dealings at Monaco Gold Casino.

Monaco Gold Casino and its subsidiaries are committed to respecting and protecting your privacy. The following statement discloses the information gathered by Monaco Gold Casino.

Web Site Information:
As part of the web site’s operation and for our own statistical analysis of web-site traffic, our web site automatically logs Internet IP addresses accessing our site. We DO NOT log any E-mail Address of web site visitors.

Advertising System:
Our Advertising system, logs IP addresses to supply more accurate advertising features, such as language specific banners. It does NOT log any E-mail Addresses.

Advertising System:
Our Advertising system, logs IP addresses to supply more accurate advertising features, such as language specific banners. It does NOT log any E-mail Addresses.

Account Creation Information:
The Account Information supplied during the account creation process is kept strictly confidential for our own purpose. We do NOT share this information with any third party company and/or organization. This information includes customer e-mail addresses and other personal information supplied upon registration. If you supply us with your personal details, the information will only be used for its intended use, such as allowing us to send you cash-out checks and other information which you request. E-mail addresses are NOT shared with any other organization for commercial or non-commercial purposes. E-mail Addresses will only be used to provide our customers with information regarding new software updates, promotional material, and miscellaneous casino operations, such as deposits and withdrawals. We collect e-mail addresses of those who communicate with us via e-mail. If you do not wish to receive any e-mail’s from us, please send us a blank e-mail with the text “remove” in the subject, to the following address: support@monacogoldcasino.com.

Winnings Information:
Your winnings and cash-outs are kept strictly private and confidential. Winnings Information is stored in secure operating environments. Monaco Gold Casino keeps your Winnings Information private and does not provide this information to any third party unless acting under a good faith belief that such information is required to be disclosed under law, regulation or any governmental or competent regulatory authority.

We use the best availble methods to ensure that your information remains safe with us. All information is transferred using encryption technologies and once stored on our servers, it is maintained safe using the latest Firewall technologies available today. Both our web site and software, use all available means to maintain data accuracy and privacy and to protect your data from being misused and/or lost. If you have any other questions or concerns regarding data privacy and security please do not hesitate to contact our Customer Support Team at any time, 24 hours a day, 7 days a week. Our Customer Service representatives will be more than happy to assist you.

Cashing out
Monaco Gold Casino offers several methods of paying Cash Outs. The fastest and most convenient methods are by crediting your NETelller, or Firepay accounts, or by sending a Bank Draft Express.

Other withdrawal methods include: Wire Transfer (direct bank account transfer), Bank Draft (cashier’s check) and Moneybookers. Please note that due to new Visa and Master Card regulation, we can no longer issue credits against previous MasterCard and Visa deposits.

Secure Credit Card Transactions
Using your credit card at Monaco Gold Casino is perfectly safe. Monaco Gold Casino uses SSL (Secure Socket Layer) technology for securing the Transaction Server, as well as MD5 encryption technology, for securing data transfers.

Transactions will be billed by;
InterPay Processing Ltd.,
3687 Armory Building,
Basseterre, St.Kitts,
DBA IFUND-Interpay

Our provider of e-cash and credit card processing services, INTERPAY PROCESSING LIMITED, is one of the most experienced e-cash firms and has processed millions of online transactions without any problems. This means that using your credit card at Monaco Gold Casino is even safer than using it to order a pizza or at your local gas station.